I'm having difficulty paying for my downloads.
If you are being redirected to the login page every time you click
Checkout, this is likely to be caused by a conflict between our service
and the “cookies” that your browser uses to communicate with our
service.
To resolve this, we suggest deleting your cookies as follows depending on your browser:
1. Internet Explorer:
Open Internet Explorer and to go Tools > Internet Options >
General > Delete Browsing History > Delete All and tick the box:
"Also delete files and settings stored…". You might need to restart
your computer after doing this.
2. Firefox:
Open Firefox and go to Tools > Clear Private Data, a pop up will
appear. Tick the Cookies box then select Clear Private Data button from
the bottom of the pop up. You might need to restart your computer after
doing this.
I'm not sure if my payment was processed successfully.
If you are uncertain whether you have been charged for a download, you can:
1. Check your Locker to see if the files that you were attempting to purchase appear on the first page.
2.
Check your inbox (and any spam/junk folder) for an emailed receipt. You
should expect a receipt for every purchase from Golden Discs.
Do I get a receipt with my downloads?
If you purchase downloads from Golden Discs or from a site operated by Golden Discs, you should automatically receive a confirmation email receipt
from us.
If the message does not appear in your inbox, you may wish to check your spam/junk folder.
Do I need to re-purchase tracks in order to download them again?
Re-purchasing a download is very unlikely to solve the problem that you have encountered.
There's something wrong with my download. If I buy it again, will I get a refund for my original purchase?
Re-purchasing a download is very unlikely to solve the problem that you have encountered.
Which methods of payment are accepted by Golden Discs?
We accept the following credit cards: Visa, Mastercard, Maestro and Solo.
You can also purchase from us using PayPal or ClickandBuy.
Please select your preferred option in Checkout.
Do you store my credit card details?
Do you store my credit card details?
If you purchased from us using a credit or debit card, the card
information will be stored in encrypted form in relation to your
account. This will mean that you will not have to re-enter the card
details for your future purchases.
Will I be charged before or after I download the track that I have purchased?
You will be charged for your download at the time of purchase.