How do I download one track at a time?
In the ‘Downloads’ section of your Locker page, click on the blackarrow next to an album title to display the tracks. Then follow theseinstructions according to the browser you are using.
1. To download a file manually using Internet Explorer,click on the green ‘download’ icon on the right side of the tracklisting and select ‘Save As’. You should save the file to the folderwhere you want to store your download.
2. To download a file manually using Firefox, click on thegreen ‘download’ icon on the right side of the track listing. In thepop-up window, change the selection from ‘Open’ to ‘Save File’.Firefox will typically save the file to a default folder. To identifyor change the default folder, go to TOOLS > OPTIONS>MAIN in yourFirefox browser.
3. To download a file manually using Safari, click on thegreen ‘download’ icon on the right side of the track listing and select‘Save’. You should save the file to the folder where you want to storeyour downloads.
4. To download a file manually using Google Chrome, click onthe green ‘download’ icon on the right side of the track. The file willautomatically be saved to a folder called ‘Downloads’ in your ‘MyDocuments’ folder. To change the destination folder for your download,click on the ‘tool’ icon to the right of the address bar. Select‘Options’ and go to ‘Minor Tweaks’.
Why does my download stop at 99%?
If you are using an external download manager (e.g. FDM, MicrosoftDownload Manager or similar software), this program may be preventingyou from being able to fully download a track. We recommend that youuse the 7digital Download Manager to download your tracks.
I’ve recently downloaded a track but can’t find it on my computer.
If you downloaded the track manually, you may have accidentally openedit directly from the site instead of saving it to your hard drive. Ifthis is the case, you should either conduct a search for the file ordownload it again, making sure that you follow the instructions here.
Please note that you do not have to purchase a track again in orderto download it a second time - it can be accessed and downloaded againfrom your locker page.
What is a zip file and how do I use it?
A zip file allows you to download several of your tracks at the sametime as a single, smaller file for distribution. You will need to‘unzip’ this file and extract your downloads before you can play ortransfer them to an MP3 player or mobile phone.
You will not require any special software to unzip the file if you are on Windows XP, Vista or OSX operating systems.
How do I add tracks from Golden Discs to my iTunes library?
To add a file to your iTunes library, open iTunes and go to FILE > ADD FILE TO LIBRARY.
Alternatively, you can add all media files saved within a specific folder by going to FILE > ADD FOLDER TO LIBRARY.
If your downloads are contained within a single zip file, you willneed to ’unzip’ the file and extract your downloads before they can beadded to your iTunes library or transferred to an iPod.
How do I transfer tracks to my iPod/MP3 player?
To transfer a file to an iPod, you will need to add it to your iTunes library. The file will be transferred to your iPod the next time you ‘sync’ your music.
The procedure for transferring downloads to an MP3 player variesaccording to the type of player you are using. You may need to consultthe user manual or help pages for your player for detailedinstructions.
If your MP3 player is linked to your music library, in most casesyou will need to add a download to this library and it will betransferred to your player the next time you sync your music.
How do I download or transfer tracks to my mobile phone?
The procedure for transferring downloads to a mobile phone variesdepending on the type of handset that you are using. You may need toconsult the user manual or help pages for your mobile phone fordetailed instructions.
If the music on your mobile is linked to your music library on yourcomputer, in most cases you will need to add a download to this libraryand it will be transferred to your mobile the next time you ‘sync’ yourmusic.
There’s something wrong with my download. What should I do?
Please contact our support team, including the details of the downloadyou are having trouble with and the type of problem that you haveexperienced. Please do not purchase the download again as re-purchasingwill not rectify the problem.
Why can’t I play certain downloads on my Mac?
Unfortunately, we are not currently able to offer all downloads in aMac-friendly format. This is because we are required by certaincopyright holders to distribute specific content in a protected format.We can only provide such downloads as DRM-protected Windows Mediafiles, which are not Mac-compatible.
If the download you are having problems with is not a Windows Mediafile, please contact our support team, including the details of thedownload and the difficulties that you have experienced.
My download won’t play on my MP3 player or my phone.
If you have downloaded your music as a single (zip) file, you shouldmake sure that you have extracted the files before you attempt to playthem.
If you continue to experience difficulty transferring or playingyour downloads on your MP3 player or mobile phone, please contact oursupport team, including the details of the download you are havingtrouble with.
Our support team are available by phoning 016768444.