Downloading

In the ‘Downloads’ section of your Locker page, click on the black arrow next to an album title to display the tracks. Then follow these instructions according to the browser you are using.

1. To download a file manually using Internet Explorer, click on the green ‘download’ icon on the right side of the track listing and select ‘Save As’. You should save the file to the folder where you want to store your download.

2. To download a file manually using Firefox, click on the green ‘download’ icon on the right side of the track listing. In the pop-up window, change the selection from ‘Open’ to ‘Save File’. Firefox will typically save the file to a default folder. To identify or change the default folder, go to TOOLS > OPTIONS>MAIN in your Firefox browser.

3. To download a file manually using Safari, click on the green ‘download’ icon on the right side of the track listing and select ‘Save’. You should save the file to the folder where you want to store your downloads.

4. To download a file manually using Google Chrome, click on the green ‘download’ icon on the right side of the track. The file will automatically be saved to a folder called ‘Downloads’ in your ‘My Documents’ folder. To change the destination folder for your download, click on the ‘tool’ icon to the right of the address bar. Select ‘Options’ and go to ‘Minor Tweaks’.

If you are using an external download manager (e.g. FDM, Microsoft Download Manager or similar software), this program may be preventing you from being able to fully download a track. We recommend that you use the 7digital Download Manager to download your tracks.

If you downloaded the track manually, you may have accidentally opened it directly from the site instead of saving it to your hard drive. If this is the case, you should either conduct a search for the file or download it again, making sure that you follow the instructions here.

Please note that you do not have to purchase a track again in order to download it a second time - it can be accessed and downloaded again from your locker page.

A zip file allows you to download several of your tracks at the same time as a single, smaller file for distribution. You will need to ‘unzip’ this file and extract your downloads before you can play or transfer them to an MP3 player or mobile phone.

You will not require any special software to unzip the file if you are on Windows XP, Vista or OSX operating systems.

To add a file to your iTunes library, open iTunes and go to FILE > ADD FILE TO LIBRARY.

Alternatively, you can add all media files saved within a specific folder by going to FILE > ADD FOLDER TO LIBRARY.

If your downloads are contained within a single zip file, you will need to ’unzip’ the file and extract your downloads before they can be added to your iTunes library or transferred to an iPod.

To transfer a file to an iPod, you will need to add it to your iTunes library. The file will be transferred to your iPod the next time you ‘sync’ your music.

The procedure for transferring downloads to an MP3 player varies according to the type of player you are using. You may need to consult the user manual or help pages for your player for detailed instructions.

If your MP3 player is linked to your music library, in most cases you will need to add a download to this library and it will be transferred to your player the next time you sync your music.

The procedure for transferring downloads to a mobile phone varies depending on the type of handset that you are using. You may need to consult the user manual or help pages for your mobile phone for detailed instructions.

If the music on your mobile is linked to your music library on your computer, in most cases you will need to add a download to this library and it will be transferred to your mobile the next time you ‘sync’ your music.

Please contact our support team, including the details of the download you are having trouble with and the type of problem that you have experienced. Please do not purchase the download again as re-purchasing will not rectify the problem.

Unfortunately, we are not currently able to offer all downloads in a Mac-friendly format. This is because we are required by certain copyright holders to distribute specific content in a protected format. We can only provide such downloads as DRM-protected Windows Media files, which are not Mac-compatible.

If the download you are having problems with is not a Windows Media file, please contact our support team, including the details of the download and the difficulties that you have experienced.

If you have downloaded your music as a single (zip) file, you should make sure that you have extracted the files before you attempt to play them.

If you continue to experience difficulty transferring or playing your downloads on your MP3 player or mobile phone, please contact our support team, including the details of the download you are having trouble with.